Terms of Service

1. Company information

Sublime Traders SAS (SAS (société par actions simplifiée))
122 Rue Amelot, 75011 Paris, France
SIREN: 917 821 340 · SIRET: 917 821 340 00010
VAT: FR13 917 821 340
Contact: account@ostrata.io

2. The Service

OSTRATA is a cloud software platform that lets organizations define custom data schemas, manage records and permissions, collaborate in isolated workspaces, use AI-assisted operations (“Pilot”), create live views, connect integrations, and access a REST API. We may add, change, or discontinue features from time to time.

Access may be offered on an invitation, waitlist, or approved-registration basis. We reserve the right to approve or decline access requests at our discretion.

3. Eligibility and accounts

You must be at least 18 years old and able to enter a binding contract to use the Service. You are responsible for the accuracy of registration information and for maintaining the confidentiality of your credentials. Notify us promptly of any unauthorized use of your account.

Workspace owners and administrators control membership, permissions, and data within their workspace. If you join as a member, you also agree to follow instructions and policies set by that workspace administrator.

4. Customer data and privacy

“Customer Data” means data you or your organization submit to or generate through the Service, including CRM records, files, messages, and configuration. You retain ownership of Customer Data. You grant us the rights necessary to host, process, transmit, and display Customer Data solely to provide and improve the Service, comply with law, and enforce these Terms.

Our processing of personal data is described in our Privacy Policy. Where you process personal data about others in a workspace, you are responsible for having a lawful basis to do so and for providing any required notices.

5. Acceptable use

You agree not to:

• use the Service in violation of law or third-party rights;
• upload malware, attempt unauthorized access, or interfere with platform security;
• reverse engineer or scrape the Service except where permitted by law;
• use the Service to send spam, phishing, or unlawful content;
• misuse AI features to generate harmful, deceptive, or infringing output, or to process highly sensitive data without appropriate safeguards;
• resell or sublicense the Service except as expressly authorized by us.

We may investigate violations and suspend or terminate access where reasonably necessary to protect the Service, users, or third parties.

6. AI-assisted features

Pilot and related AI features generate responses based on your input and workspace context. Output may be incomplete or inaccurate. You are responsible for reviewing AI-generated results before relying on them for business, legal, financial, or operational decisions.

Do not use AI features to process special categories of personal data unless your organization has implemented appropriate controls and you are legally permitted to do so.

7. Integrations and API

Optional integrations and API access are provided subject to applicable documentation, rate limits, and permission profiles. You are responsible for securing API keys and integration credentials issued to your workspace. Third-party services are governed by their own terms and privacy policies.

8. Intellectual property

We and our licensors own the Service, software, branding, documentation, and all related intellectual property, except for Customer Data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the term of access.

You may provide feedback or suggestions. We may use feedback without restriction and without obligation to you.

9. Fees, pricing, and taxes

Paid access to the Service is offered on a per-seat basis. Each seat licenses one workspace member for seat-gated features. List prices, billing intervals, and any discounts are shown on our pricing pages and again at checkout or in a separate order form. Billing currency is euro (EUR) unless we expressly state otherwise.

You may choose a monthly subscription or a prepaid yearly subscription where offered. Yearly pricing may include a discount relative to twelve times the monthly list price; the applicable rate is displayed before you confirm payment. Limits on seats you can purchase in a single transaction (if any) are shown in the product at the time of purchase; your total seat pool may grow over time by buying additional seats.

9.1 Prices exclude VAT (HT)

Unless we expressly state otherwise, list prices and amounts shown before tax are exclusive of VAT and other applicable taxes (hors taxes / HT). Applicable VAT or sales tax is calculated at checkout and on invoices using Stripe Tax, based on your billing address, any valid tax identification number you provide (such as an EU VAT ID), and our tax registrations. Where tax applies, invoices and payment screens show the tax-exclusive amount, the tax amount, and the total including tax (TTC).

You are responsible for providing accurate billing and tax information. If you are entitled to a reverse-charge or zero-rated treatment and provide a valid VAT ID, tax may be adjusted accordingly under applicable rules. We do not guarantee a particular tax outcome; the amount charged is the amount determined by the payment provider at the time of invoice or payment.

9.2 Trials, renewals, and seat changes

Self-serve purchases may include a trial period as described at checkout. Trial eligibility, duration, and whether seats are charged immediately (for example when you select more than one seat, or when you add seats during a trial) are presented before you confirm and form part of your order. After a paid period starts, subscriptions renew automatically at the then-applicable rate until cancelled through the Service or as otherwise provided.

Adding seats mid-cycle may create an immediate prorated charge as shown at purchase. Reducing seats or cancelling takes effect according to the options available in the billing settings and applicable Stripe subscription rules. Non-payment may result in suspension or loss of seat-gated access. Unless otherwise stated or required by law, fees already paid are non-refundable.

9.3 Price changes

We may change list prices and discounts for future periods with reasonable notice through the Service, email, or updated pricing pages. Changes do not retroactively alter amounts already invoiced. Continued use after a price change takes effect for your renewal or new purchases constitutes acceptance of the updated rates for those periods.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the Service. This obligation does not apply to information that is public, independently developed, or lawfully obtained from a third party without restriction.

11. Availability and support

We strive to keep the Service available and secure, but uninterrupted or error-free operation is not guaranteed. Maintenance, updates, and events outside our reasonable control may cause temporary interruptions. Support channels and service levels, if any, may be described separately.

12. Disclaimer

To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the fullest extent permitted by law, neither we nor our affiliates, officers, employees, or suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from or related to the Service or these Terms.

Our total liability for any claim arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred euros (€100), except where liability cannot be limited under applicable law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights, except to the extent caused by our breach of these Terms.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if continued provision becomes impractical. Upon termination, your right to use the Service ends. We may retain or delete Customer Data in accordance with our Privacy Policy, backup practices, and legal obligations.

16. Changes

We may modify these Terms from time to time. If changes are material, we will provide notice through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of France, without regard to conflict-of-law rules. Unless mandatory law provides otherwise, the courts of Paris, France have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

If you are a consumer in the European Union, you may also have rights under mandatory local consumer protection laws and may bring claims in the courts of your country of residence where applicable.

18. General

These Terms, together with the Privacy Policy and any applicable order form or workspace-specific agreement, form the entire agreement between you and us regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver.

Questions about these Terms can be sent to account@ostrata.io.